Customer Success Specialist (CSM) - Colombia
--LinkIT LATAM Remote--
LinKIT LATAM is a business development consulting firm focused on Latin America. On behalf of our client — a global leader in Quality Assurance (QA) software — we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth.
Responsibilities:
• Maintain high customer satisfaction across a portfolio of clients throughout Latin America.
• Act as a trusted advisor to testing and QA management teams.
• Lead customer onboarding, recurring check-ins, awareness workshops, and business reviews.
• Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution.
• Leverage account data to proactively monitor and manage customer health, retention, and product adoption.
• Partner with customers to define and quantify desired business outcomes and key performance indicators (KPIs).
Required Competencies:
• Strong knowledge of the software testing / QA industry.
• Professional approach to customer interactions, demonstrating patience and empathy when needed.
• Ability to manage time efficiently in a fast-paced, dynamic environment.
• Effective collaboration with the sales team to drive account growth, as well as with multiple internal stakeholders.
• Proactive mindset, with the ability to work independently and remain results-oriented.
• Strong communication skills and the ability to build trusted, long-term relationships.
Education and Experience:
• Engineering degree preferred (Systems or Industrial Engineering).
• Mandatory: 5+ years of experience in project management within the software testing / QA industry, working with enterprise clients.
• Advanced English: Strong written and verbal communication skills.
• Portuguese: Strong written and verbal communication skills.
Working Conditions:
• 100% remote work.
Responsibilities
- Manage customer satisfaction and retention across a portfolio of LATAM enterprise clients.
- Act as a trusted advisor to QA and testing leadership.
- Lead onboarding, recurring reviews, and adoption workshops.
- Monitor customer health and handle critical escalations in coordination with internal teams.
Must Have
- Engineering degree (Systems or Industrial preferred).
- 5+ years of experience in Customer Success or QA project management with enterprise clients.
- Strong communication skills and ability to build long-term customer relationships.
- Advanced English & Portuguese proficiency (written and verbal).
Nice to have
- Experience with QA, testing, or test automation solutions
- Familiarity with ERP, Cloud, or DevOps environments.
- Understanding of application development processes.
What's great in the job?
- Great team of smart people, in a friendly and results driven culture
- An experienced mentor at the executive level who sees the value in your constant effort and supports your initiatives
- An expanding industry with billions in valuation with a unique opportunity to be the pioneer in the country
- Attractive incentive programs that can drive performance and achieve sales targets
- Lot of collaboration between different departments, such as marketing, pre-sales and customer service, that lead to a more cohesive and effective sales effort.
Our Product
Location
Medellín, Colombia is the preferable place of living for this position.